FAQs - Frequently Asked Questions

What are the shipping times for your products?

Order processing time may take 1-2 days for delivery within 3 business days.

Do you ship worldwide?

Yes, we ship internationally (additional charges may apply to some destinations).

Where are the products shipped from ?

Our warehouses are located in France .

Do you provide package tracking information?

Yes, you have a tracking number for your order that will allow you to follow each step. You can also contact us by email at barbabeardy@gmail.com

I received a damaged item. What can I do?

We're sorry to hear that. Simply send us a photo of the damaged item to barbabeardy@gmail.com and we'll resend you a new item or issue a refund.

I still haven't received my order. Why is it taking so long?

We apologize for any delays. Shipping may take longer than expected. You can track the status of your order at any time. If you still need assistance tracking your package or would like to inquire about it, please contact us by email at barbabeardy@gmail.com.

Do you have a refund policy?

We do our best to resolve any issues our customers may have with their online items.

If items are received damaged, you have 30 days from the order date to request a refund.

Return shipping costs are the buyer's responsibility. For more information, please see our refund policy .