FAQs - Frequently Asked Questions

What are the shipping times for your products?

Order processing time may take 1-2 days for delivery within 3 business days.

Do you ship anywhere in the world?

Yes, we ship internationally (additional charges may apply to certain destinations).

Where are the products shipped from ?

Our warehouses are located in France .

Do you provide package tracking information?

Yes, you have a tracking number for your order which will allow you to follow each step. You can also contact us by email at barbabeardy@gmail.com

I received a damaged item. What can I do?

We are sorry to hear this. Simply send us a photo of the damaged item to the email address: barbabeardy@gmail.com and we will resend you a new item or issue a refund.

I still have not received my order. Why is it taking so long?

We apologize for any possible delays. Shipping may take longer than expected. You can track the status of your order at any time. If you still feel you need help tracking your package or would like to inquire about it, please contact us by email at the following address: barbabeardy@gmail.com.

Do you have a refund policy?

We do our best to resolve any issues our customers may encounter with their online items.

In the event of items received damaged, you have 30 days from the date of the order to request a refund.

Return costs are the responsibility of the buyer. For more information, please see our refund policy .